We are committed to making your shopping experience the best it can be. If you have a question about our products, services, or website, please browse our help topics below for answers to some frequently asked questions. Still have questions? Visit the “Contact Us” section below to contact us for assistance.
Please select from an option below:
- CONTACT US: Contact information, hours of operation, and inquiry form (to e-mail our customer care representative.
- RETURN POLICIES: Our policies concerning order returns, and replacing damaged/defective product.
- ORDER PLACEMENT & PROCESSING: Information on creating an account, order confirmation, changing/canceling your order, order tracking, and backorders.
- SHIPPING INFORMATION: Our shipping options, timeframe for shipping orders, and shipping in hot weather advisory.
- STORE LOCATOR: Information on where you can find Chesapeake Bay Candle® in stores.
- PRODUCT SEARCH: Looking for a product that you don’t see on our website? Please check here for more information on locating Chesapeake Bay Candle® products.
- TERMS AND CONDITIONS: To review our terms of service.
- CHEMICAL EMERGENCY CONTACT: For chemical emergency, spill, leak, fire exposure, or accident with liquid Pacific Trade International / Chesapeake Bay Candle products, call CHEMTREC day or night.
Domestic North America: 800-424-9300 / International: 703-527-3887 (collect calls accepted)
- OTHER FAQ's: Other frequently asked customer questions.
- CUSTOMER SURVEY: Please take a moment to fill out our customer survey. A thank you awaits.
- CUSTOMER TESTIMONIALS: See what our customers have to say about us.