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Customer Service

We are always delighted to hear from our customers! Please contact us at The Chesapeake Bay Candle customer service team is available Monday through Friday from 9am – 5:30pm EST. We will respond to all messages within 2 business days.

Wholesale Inquiries

We are always looking for new brand partners! If you are a retailer carrying candle and home fragrance products and are interested in creating a trade account, please apply via the Wholesale Portal. Our wholesale customer service team is available Monday through Friday from 9am – 5:30pm EST. Please contact us at

International Distributors

We are currently looking for international distributors! If you are a distributor and are interested in carrying our brand, please contact us at

Private Label & Contract Manufacturing

Our company has the capability to produce an extensive range of home fragrance products for various customers and price points. For more information about our custom design and development and contract manufacturing programs, please contact us at

Media Contacts

For information about our company and brands please contact Mareike Finck at


The Chesapeake Bay Candle and Alassis brands are owned by Pacific Trade International, a fully integrated global marketer of candles, home fragrance, and home decor products. Our company is a great place to work. For more information and to explore current job openings please visit the Careers section. All job applications can be sent to our Human Resources department at  

All Purchases are backed up by our 100% Customer Satisfaction Guarantee

Chesapeake Bay Candle 100% Customer Satisfaction Guarantee